DEWA declares the winner of Auto-payment campaign
Dubai Electricity and Water Authority (DEWA) has announced the winner of its Auto-payment campaign. Humaid Bou Humaid, Key Accounts Manager, Information Technology, from DEWA handed over the grand prize – a Samsung Smart TV – to Marcella McCann. The Auto-Payment campaign supports the initiative of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, for m-Government, which is the next stage beyond e-Government, according to His Highness. Government services will be provided through mobile phones and other devices for easier access for customers anywhere and anytime.
Auto-payment through Dubai’s e-Government mobile phone payment channels enables customers to pay their bills from home with no need to visit customer service centres, while determining the minimum and maximum payment that will be automatically paid every month into DEWA accounts. Customers can also set the number of times the system verifies and checks the value of the bill, whether on a daily, weekly or monthly basis.
Auto-payment is a new remarkable addition to DEWA’s initiatives targeting customer satisfaction. Moreover, it saves customers time and effort, and it is easy to use, environmentally-friendly and sustainable. In line with the Green Economy for Sustainable Development initiative, DEWA is seeking to make the best use of this new service to ensure unprecedented standards for its customers to promote the green life concept.
“DEWA is seeking to make use of this feature that adopts the highest security standards to achieve its customers’ expectations. In collaboration with Dubai e-Government, it also enables DEWA’s customers to pay bills through mobile phones of Dubai e-Government with no need to visit customer service centres as well as determining the minimum and maximum amount to be paid,” said Marwan bin Haider, VP & Chief Information Officer of DEWA.
DEWA is relentlessly working to streamline and develop its e-services delivered to its customers as it has established efficient e-infrastructure that promotes the progress of e-transformation, streamlining and facilitating transactions, as well as providing top-quality and efficient customer services.
In this regard, DEWA provides various e-services for its customers so they can receive information from customer service centres, get to know DEWA’s latest news, as well as getting access to services, facilities, monthly consumption figures, bills, submitting applications, transactions, suggestions and enquiries, conservation campaigns, presentations on awareness in various languages and its e-magazine.
DEWA provides regular payment channels through its offices, and also through petrol stations such as ENOC and EPPCO, Emirates Post Office, Etisalat and Bank payment machines, mpay through the website mpay.dubai.ae, through DEWA’s electronic portal (www.dewa.gov.ae), through smartphone and device the applications including iPhone, Blackberry, iPad, Android and Windows 7, mobile Windows 8, Microsoft Windows 8, green bill system and other applications that contribute to saving customers both time and effort.